Leader Dialogue
Leader Dialogue #64: Part 2 of 2 - Physician Engagement Post COVID-19 with Dr. M.Michael Shabot & Chuck Stokes

Leader Dialogue #64: Part 2 of 2 - Physician Engagement Post COVID-19 with Dr. M.Michael Shabot & Chuck Stokes

July 6, 2020

Dr. Michael Shabot/Executive VP & System Chief Clinical Officer of Relia Healthcare Advisors

Dr. Michael Shabot is a Founding Partner of Relia Healthcare Advisors, which provides services in the areas of high reliability safety and quality, executive leadership development, organizational culture assessment, medical staff governance and implementation of the Malcolm Baldrige Quality Framework.

Dr. Shabot formerly served as Executive Vice President and System Chief Clinical Officer of the Memorial Hermann Health System in Houston, Texas, which includes 17 hospitals, 20 ambulatory surgical centers and 300 other Ambulatory sites. Memorial Hermann has private, employed and academic medical groups totaling 6,500 physicians and an Accountable Care Organization (ACO). In 2013, 2014 and 2015, Memorial Hermann’s ACO generated the highest annual savings the CMS Medicare Shared Savings Program has ever recorded, totaling $200 million. Dr. Shabot served as chairman of Memorial Hermann’s ACO Board.

Under his leadership, Memorial Hermann embarked on a journey to high reliability safety. In 2013, Memorial Hermann received the John M. Eisenberg Award for Patient Safety and Quality, presented by the Joint Commission and National Quality Forum. In 2009, Memorial Hermann received both the National Quality Healthcare Award from the National Quality Forum and the National Patient Safety Leadership Award from the VHA Foundation and National Business Group on Health. In 2016, the Memorial Hermann Sugar Land Hospital received the Baldrige National Quality Award, and in 2017 and 2018 respectively, the Memorial Hermann’s Katy Hospital and Memorial City Medical Center received the Texas Award for Performance Excellence (TAPE), based on the Baldrige Award criteria. In 2019, Memorial Hermann received the International Hospital Federation’s Dr Kwang Tae Kim Grand Award, presented to Dr. Shabot at the IHF Congress in Muskat, Oman.

Chuck Stokes/Former President & CEO of Memorial Hermann Health System

Charles (Chuck) D. Stokes, former President and CEO of Memorial Hermann Health System, joined the system in 2008 as Chief Operating Officer (COO). In June 2017, he was named President and CEO of the System. In his role, Chuck was responsible for leading and overseeing the $5.6B System’s network of more than 17 hospitals and 300 delivery sites, with more than 27,000 employees and 6,400 affiliated physicians in the Greater Houston area. Chuck retired from Memorial Hermann effective December 2019.

Chuck has four decades of leadership experience in healthcare, and throughout his accomplished career has achieved success in service line leadership, employee engagement, leadership development, physician collaboration, and quality and patient safety improvement.

During his tenure with Memorial Hermann, Chuck worked tirelessly to establish a culture of high reliability, innovation, and clinical transformation throughout the organization. Under his visionary leadership, Memorial Hermann attained unprecedented national accolades in patient safety, high-quality care, and operational excellence all while serving as Houston’s “safety net” health system.

Chuck models servant leadership with an emphasis on coaching and team building while using Malcolm Baldrige criteria as a platform for driving operational excellence. His leadership was instrumental in helping Memorial Hermann Sugar Land Hospital secure the 2016 Malcolm Baldrige National Quality Award – the nation’s highest Presidential honor for performance excellence. In 2019, Chuck was named one of Modern Healthcare’s 100 Most Influential People in Healthcare.

Co-Host: Dr. Roger Spoelman

Dr. Roger Spoelman is an accomplished healthcare executive and coach, having served as President/CEO of Mercy Health, a regional network of hospitals, physician organizations, and health network operations in western and northern Michigan. He also served as a senior executive for Trinity Health, one of the largest health systems in the United States having been posted as President/CEO of several of Trinity Health’s largest regional health systems including Mount Carmel Health System in Columbus, Ohio; Trinity Health of New England; and Loyola University Health System in Chicago. Roger has extensive experience in mergers, acquisitions, community health improvement, leadership development, physician integration, physician groups, and governance. He is also a frequent speaker and facilitator, helping organizations develop a culture of innovation.

Co-Host: Lisa Counsell

Lisa Counsell comes to SOAR Vision Group with over two decades of clinical, leadership and clinical informatics experience. She has a proven leadership record – from start-ups to large Fortune 10 companies – generating strong customer engagement, leading high-performing teams, and driving profitable, sustainable business growth. She has a Bachelor of Science degree in Nursing with experience in critical care and is currently pursuing her MBA with a concentration in healthcare.

Leader Dialogue #63: Physician Engagement Post COVID-19 with Dr. M.Michael Shabot & Chuck Stokes

Leader Dialogue #63: Physician Engagement Post COVID-19 with Dr. M.Michael Shabot & Chuck Stokes

June 29, 2020

Dr. Michael Shabot/Executive VP & System Chief Clinical Officer of Relia Healthcare Advisors

Dr. Michael Shabot is a Founding Partner of Relia Healthcare Advisors, which provides services in the areas of high reliability safety and quality, executive leadership development, organizational culture assessment, medical staff governance and implementation of the Malcolm Baldrige Quality Framework.

Dr. Shabot formerly served as Executive Vice President and System Chief Clinical Officer of the Memorial Hermann Health System in Houston, Texas, which includes 17 hospitals, 20 ambulatory surgical centers and 300 other Ambulatory sites. Memorial Hermann has private, employed and academic medical groups totaling 6,500 physicians and an Accountable Care Organization (ACO). In 2013, 2014 and 2015, Memorial Hermann’s ACO generated the highest annual savings the CMS Medicare Shared Savings Program has ever recorded, totaling $200 million. Dr. Shabot served as chairman of Memorial Hermann’s ACO Board.

Under his leadership, Memorial Hermann embarked on a journey to high reliability safety. In 2013, Memorial Hermann received the John M. Eisenberg Award for Patient Safety and Quality, presented by the Joint Commission and National Quality Forum. In 2009, Memorial Hermann received both the National Quality Healthcare Award from the National Quality Forum and the National Patient Safety Leadership Award from the VHA Foundation and National Business Group on Health. In 2016, the Memorial Hermann Sugar Land Hospital received the Baldrige National Quality Award, and in 2017 and 2018 respectively, the Memorial Hermann’s Katy Hospital and Memorial City Medical Center received the Texas Award for Performance Excellence (TAPE), based on the Baldrige Award criteria. In 2019, Memorial Hermann received the International Hospital Federation’s Dr Kwang Tae Kim Grand Award, presented to Dr. Shabot at the IHF Congress in Muskat, Oman.

Chuck Stokes/Former President & CEO of Memorial Hermann Health System

Charles (Chuck) D. Stokes, former President and CEO of Memorial Hermann Health System, joined the system in 2008 as Chief Operating Officer (COO). In June 2017, he was named President and CEO of the System. In his role, Chuck was responsible for leading and overseeing the $5.6B System’s network of more than 17 hospitals and 300 delivery sites, with more than 27,000 employees and 6,400 affiliated physicians in the Greater Houston area. Chuck retired from Memorial Hermann effective December 2019.

Chuck has four decades of leadership experience in healthcare, and throughout his accomplished career has achieved success in service line leadership, employee engagement, leadership development, physician collaboration, and quality and patient safety improvement.

During his tenure with Memorial Hermann, Chuck worked tirelessly to establish a culture of high reliability, innovation, and clinical transformation throughout the organization. Under his visionary leadership, Memorial Hermann attained unprecedented national accolades in patient safety, high-quality care, and operational excellence all while serving as Houston’s “safety net” health system.

Chuck models servant leadership with an emphasis on coaching and team building while using Malcolm Baldrige criteria as a platform for driving operational excellence. His leadership was instrumental in helping Memorial Hermann Sugar Land Hospital secure the 2016 Malcolm Baldrige National Quality Award – the nation’s highest Presidential honor for performance excellence. In 2019, Chuck was named one of Modern Healthcare’s 100 Most Influential People in Healthcare.

Co-Host: Dr. Roger Spoelman

Dr. Roger Spoelman is an accomplished healthcare executive and coach, having served as President/CEO of Mercy Health, a regional network of hospitals, physician organizations, and health network operations in western and northern Michigan. He also served as a senior executive for Trinity Health, one of the largest health systems in the United States having been posted as President/CEO of several of Trinity Health’s largest regional health systems including Mount Carmel Health System in Columbus, Ohio; Trinity Health of New England; and Loyola University Health System in Chicago. Roger has extensive experience in mergers, acquisitions, community health improvement, leadership development, physician integration, physician groups, and governance. He is also a frequent speaker and facilitator, helping organizations develop a culture of innovation.

Co-Host: Lisa Counsell

Lisa Counsell comes to SOAR Vision Group with over two decades of clinical, leadership and clinical informatics experience. She has a proven leadership record – from start-ups to large Fortune 10 companies – generating strong customer engagement, leading high-performing teams, and driving profitable, sustainable business growth. She has a Bachelor of Science degree in Nursing with experience in critical care and is currently pursuing her MBA with a concentration in healthcare.

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

Leader Dialogue #62: Workforce Engagement in Healthcare during the COVID-19 Crisis with Chuck Stokes

Leader Dialogue #62: Workforce Engagement in Healthcare during the COVID-19 Crisis with Chuck Stokes

May 26, 2020

Chuck Stokes/Former President & CEO of Memorial Hermann Health System

Charles (Chuck) D. Stokes, former President and CEO of Memorial Hermann Health System, joined the system in 2008 as Chief Operating Officer (COO). In June 2017, he was named President and CEO of the System. In his role, Chuck was responsible for leading and overseeing the $5.6B System’s network of more than 17 hospitals and 300 delivery sites, with more than 27,000 employees and 6,400 affiliated physicians in the Greater Houston area. Chuck retired from Memorial Hermann effective December 2019.

Chuck has four decades of leadership experience in healthcare, and throughout his accomplished career has achieved success in service line leadership, employee engagement, leadership development, physician collaboration, and quality and patient safety improvement.

During his tenure with Memorial Hermann, Chuck worked tirelessly to establish a culture of high reliability, innovation, and clinical transformation throughout the organization. Under his visionary leadership, Memorial Hermann attained unprecedented national accolades in patient safety, high-quality care, and operational excellence all while serving as Houston’s “safety net” health system.

Chuck models servant leadership with an emphasis on coaching and team building while using Malcolm Baldrige criteria as a platform for driving operational excellence. His leadership was instrumental in helping Memorial Hermann Sugar Land Hospital secure the 2016 Malcolm Baldrige National Quality Award – the nation’s highest Presidential honor for performance excellence. In 2019, Chuck was named one of Modern Healthcare’s 100 Most Influential People in Healthcare.

As part of his commitment to developing the next generation of healthcare leaders, Chuck has taught numerous leadership development programs for the American College of Healthcare Executives (ACHE), an organization of more than 48,000 healthcare executives working together to improve care delivery and population health. In 2017, Chuck was named Chairman of the ACHE Board of Governors.

Prior to his roles as COO and CEO with Memorial Hermann, Chuck served as President of North Mississippi Medical Center, a 650-bed tertiary hospital and also a 2006 Malcolm Baldrige National Quality Award recipient under his leadership. He has also previously served as COO for three other nationally recognized healthcare systems.

Co-Host: Dr. Roger Spoelman

Dr. Roger Spoelman is an accomplished healthcare executive and coach, having served as President/CEO of Mercy Health, a regional network of hospitals, physician organizations, and health network operations in western and northern Michigan. He also served as a senior executive for Trinity Health, one of the largest health systems in the United States having been posted as President/CEO of several of Trinity Health’s largest regional health systems including Mount Carmel Health System in Columbus, Ohio; Trinity Health of New England; and Loyola University Health System in Chicago. Roger has extensive experience in mergers, acquisitions, community health improvement, leadership development, physician integration, physician groups, and governance. He is also a frequent speaker and facilitator, helping organizations develop a culture of innovation.

Co-Host: Lisa Counsell

Lisa Counsell comes to SOAR Vision Group with over two decades of clinical, leadership and clinical informatics experience. She has a proven leadership record – from start-ups to large Fortune 10 companies – generating strong customer engagement, leading high-performing teams, and driving profitable, sustainable business growth. She has a Bachelor of Science degree in Nursing with experience in critical care and is currently pursuing her MBA with a concentration in healthcare.

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

Leader Dialogue #61: Responding to Covid-19, Making it Real

Leader Dialogue #61: Responding to Covid-19, Making it Real

April 17, 2020

On this special episode of “Leader Dialogue”, learn how pillar organizations within Gwinnett County have joined forces in the midst of the COVID-19 crisis to attack issues such as homelessness, diminished access to healthcare, and food insecurity. Hosts Ben Sawyer and Lisa Counsell of SOAR Vision Group are joined by two special guests serving on the front lines, Scott Mawdesley and Rachel Spain.

Scott Mawdesley is the Community Outreach Director for 12 Stone Church and also serves as the Chair for Gwinnett Coalition for Health & Human Services where he is also the facilitator of the Food Insecurity response for Gwinnett County.

Rachel Spain is the External Engagement Director for Gwinnett Church and also has responsibilities with the corporate Intersect Ministry at Northpoint Community Church. Intersect Ministry helps identify external organizations who have aligned missions and instead of duplicating efforts, the church “comes alongside” to help augment their functions.

The North Gwinnett Co-Op was formed in 1991 as a ministry that provides food, clothing, financial assistance, and spiritual support to those in need in the Buford, Suwanee, and Sugar Hill communities. Originally formed by Sugar Hill United Methodist Church in 1991, the ministry is now supported by additional congregations, area businesses, civic organizations, schools, and individuals who generously donate food, clothing, financial resources, and committed volunteer efforts. 12 Stone Church and Gwinnett Church are two of many partners in the North Gwinnett Co-Op.

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

 

Leader Dialogue #60 - COVID-19 Crisis Management National Webinar

Leader Dialogue #60 - COVID-19 Crisis Management National Webinar

April 3, 2020

This special edition of “Leader Dialogue” offers a replay of the Baldrige Foundation national webinar that was conducted on March 31, 2020 discussing “COVID-19 Crisis Management”.

Panelists included

  • Russ Branzell – CEO, College of Healthcare Information Management Executives (CHIME)
  • Scott McIntyre – CEO, Guidehouse
  • Charles A. Peck, MD, FACP – Partner, Guidehouse
  • Dr. Roger Spoelman – Community Leader, Muskegon County Covid-19 Response Team
  • Dr. Rulon Stacey – Director, Graduate Programs in Healthcare, University of Colorado & Partner, Guidehouse
  • Jennifer Strahan – COO, SOAR Vision Group

CLICK HERE to view the Webinar

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

LD #59: Synergies Between the Baldrige Performance Excellence Framework and Press Ganey’s High Reliability Model

LD #59: Synergies Between the Baldrige Performance Excellence Framework and Press Ganey’s High Reliability Model

April 1, 2020

This special edition of “Leader Dialogue Radio” offers a replay of the Baldrige Foundation quarterly webinar that was conducted on March 12, 2020 discussing “Synergies Between the Baldrige Framework and HRO”. The webinar provided a detailed comparison of Press Ganey’s High Reliability Model compared with the Baldrige Performance Excellence Framework.

The presenters included Craig Clapper, Partner, Healthcare Performance Improvement at Press Ganey and Kathleen Goonan, M.D., Managing Director, Healthcare at Navigant.

In addition to the expertise of the guests, findings from the John R. Griffith article “Understanding High-Reliability Organizations: Are Baldrige Recipients Models” was discussed.

The moderators were Al Faber, CEO/President of the Baldrige Foundation and Ben Sawyer, CEO of SOAR Vision Group.

Craig Clapper/Press Ganey

Craig Clapper is a founding partner of Healthcare Performance Improvement (HPI) and a partner in Press Ganey Transformational Advisory Services. HPI is a group that specializes in improving human performance in complex systems using evidence-based methods from high-reliability organizations. Craig has 30 years experience improving reliability in nuclear power, transportation, manufacturing, and healthcare. He specializes in cause analysis, system reliability, and safety culture transformation.

Kathleen Goonan/Navigant

Kathleen Goonan founded Goonan Performance Strategies (GPS) and now is a partner with Guidehouse. Since 2002, she has supported organizations and companies to achieve higher performance in quality, service and business results through innovative Baldrige-based approaches. Kate is a physician executive with 30 years coaching executive teams on transformational strategy and effective use of Baldrige. Kate joined Navigant Consulting in 2016 and Navigant became a Guidehouse Company in 2019.

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

Leader Dialogue #58 - The Power of an Engaged Workforce - Part 2 Deep Dive with Lindel Fields

Leader Dialogue #58 - The Power of an Engaged Workforce - Part 2 Deep Dive with Lindel Fields

March 16, 2020

On this episode, hosts Jennifer Strahan and Lisa Counsell continue the discussion around the power of an engaged workforce with Lindel Fields.

Lindel Fields, the Superintendent and CEO of Tri County Tech, is an education thought leader with more than three decades of experience instilling a love of learning in students and transforming cultures at public institutions to unshackle them from assumptions limiting student and faculty potential. As a speaker and coach, Lindel Fields helps leaders and organizations become Great Places to Work with World-Class results. As the Superintendent at Tri County Tech, he led the organization to earn a spot on Fortune’s “Great Places to Work” list four years in a row, and in 2018, Tri County Tech earned the prestigious Malcolm Baldrige award.

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

Leader Dialogue #57: The Power of an Engaged Workforce with Lindel Fields

Leader Dialogue #57: The Power of an Engaged Workforce with Lindel Fields

March 9, 2020

Lindel Fields, the Superintendent and CEO of Tri County Tech, is an education thought leader with more than three decades of experience instilling a love of learning in students and transforming cultures at public institutions to unshackle them from assumptions limiting student and faculty potential. As a speaker and coach, Lindel Fields helps leaders and organizations become Great Places to Work with World-Class results. As the Superintendent at Tri County Tech, he led the organization to earn a spot on Fortune’s “Great Places to Work” list four years in a row, and in 2018, Tri County Tech earned the prestigious Malcolm Baldrige award.

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

 

Leader Dialogue #56: The Value of the “QUEST for Performance Excellence” Conference – Deep Dive

Leader Dialogue #56: The Value of the “QUEST for Performance Excellence” Conference – Deep Dive

March 2, 2020

Kay Kendall, CEO, BaldrigeCoach

Kay Kendall is the CEO and principal in BaldrigeCoach, a consulting firm that has worked with 23 Baldrige Award recipients, 38 top-level State Award recipients, and 18 Gold Award recipients for the AHCA/NCAL Quality Award.

Kay spent more than 20 years as a quality executive leading large-scale change initiatives across diverse industries – aerospace, semiconductor automation equipment, computers and storage devices, and pharmaceuticals. She completed a five-year assignment as a Lean Six Sigma Master Black Belt.

From 2002 through 2005, Kay served on the Panel of Judges for the Malcolm Baldrige National Quality Program after serving as an Examiner and Senior Examiner for the Program for six years. She continues to serve as a Master Examiner for the program.

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

Leader Dialogue #55 - The Value of the “QUEST for Performance Excellence” Conference with Kay Kendall

Leader Dialogue #55 - The Value of the “QUEST for Performance Excellence” Conference with Kay Kendall

February 24, 2020

Kay Kendall is the CEO and principal in BaldrigeCoach, a consulting firm that has worked with 23 Baldrige Award recipients, 38 top-level State Award recipients, and 18 Gold Award recipients for the AHCA/NCAL Quality Award.

Kay spent more than 20 years as a quality executive leading large-scale change initiatives across diverse industries – aerospace, semiconductor automation equipment, computers and storage devices, and pharmaceuticals. She completed a five-year assignment as a Lean Six Sigma Master Black Belt.

From 2002 through 2005, Kay served on the Panel of Judges for the Malcolm Baldrige National Quality Program after serving as an Examiner and Senior Examiner for the Program for six years. She continues to serve as a Master Examiner for the program.

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

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