Leader Dialogue
Leader Dialogue #54: The Importance of Literacy Rates in Pre-K Stages with Dr. KaiLonnie Dunsmore - Week 2 Deep Dive

Leader Dialogue #54: The Importance of Literacy Rates in Pre-K Stages with Dr. KaiLonnie Dunsmore - Week 2 Deep Dive

February 17, 2020

Hosts Ben Sawyer and Lisa Counsell continue to discuss the importance of literacy rates in pre-kindergarten stages in this “deep dive” episode with educator, researcher, literacy expert, professor, and program developer Dr. KaiLonnie Dunsmore. Dr. Dunsmore is doctorally trained and focused on grant development and deployment of Education and Community of Excellence initiatives.

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

Leader Dialogue #53: The Importance of Literacy Rates in Pre-Kindergarten Stages with Dr. KaiLonnie Dunsmore

Leader Dialogue #53: The Importance of Literacy Rates in Pre-Kindergarten Stages with Dr. KaiLonnie Dunsmore

February 10, 2020

Hosts Ben Sawyer and Lisa Counsell discuss the importance of literacy rates in pre-kindergarten stages, along with opportunities to improve education in collaboration with community partners, with educator, researcher, literacy expert, professor, and program developer Dr. KaiLonnie Dunsmore. Dr. Dunsmore is doctorally trained and focused on grant development and deployment of Education and Community of Excellence initiatives.

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

Leader Dialogue #52: The Baldrige Framework - The Deep Dive with George Benson

Leader Dialogue #52: The Baldrige Framework - The Deep Dive with George Benson

December 16, 2019

On this “deep dive” episode of “Leader Dialogue”, hosts Ben Sawyer and Lisa Counsell continue their discussion about Systems Approach to the Baldrige Framework with returning guest Dr. George Benson, Professor of Decision Sciences at the College of Charleston and the Chairman of the Baldrige Foundation Board of Directors.

Dr. George Benson/Chairman of Baldrige Foundation Board of Directors 

Dr. George Benson graduated from Bucknell University with a bachelor’s degree in mathematics. He did graduate work at New York University and earned a doctorate in decision sciences from the University of Florida. Benson taught in the Carlson School of Management at the University of Minnesota, served as the Dean of the Rutgers Business School at Rutgers University, and as Dean of the Terry College of Business at the University of Georgia, prior to serving eight years as the president of the College of Charleston, where he continues to teach statistics.

Dr. Benson serves on the boards of directors of three public companies: AGCO Corporation, Crawford & Company, and Primerica, Inc., and has been recognized for exemplary leadership in that capacity.

His service to the Baldrige Enterprise includes being appointed to the nine-member panel of national judges for the Malcolm Baldrige National Quality Award and serving as a member of the Baldrige Board of Overseers, including a two-year term as chair, prior to being elected to the Baldrige Foundation Board of Directors in 2007.

The Baldrige Foundation is the private-sector partner of the Baldrige Performance Excellence Program (BPEP), a federal program in the National Institute of Standards and Technology within the Department of Commerce. The Mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of BPEP, and to support organizational performance excellence.

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

Leader Dialogue #51:  The Baldrige Framework: A Systems Approach with George Benson, PhD

Leader Dialogue #51: The Baldrige Framework: A Systems Approach with George Benson, PhD

December 9, 2019

On this episode of “Leader Dialogue”, hosts Ben Sawyer and Lisa Counsell discuss a Systems Approach to the Baldrige Framework with Dr. George Benson, Professor of Decision Sciences at the College of Charleston and the Chairman of the Baldrige Foundation Board of Directors.

Dr. George Benson/Chairman of Baldrige Foundation Board of Directors 

Dr. George Benson graduated from Bucknell University with a bachelor’s degree in mathematics. He did graduate work at New York University and earned a doctorate in decision sciences from the University of Florida. Benson taught in the Carlson School of Management at the University of Minnesota, served as the Dean of the Rutgers Business School at Rutgers University, and as Dean of the Terry College of Business at the University of Georgia, prior to serving eight years as the president of the College of Charleston, where he continues to teach statistics.

Dr. Benson serves on the boards of directors of three public companies: AGCO Corporation, Crawford & Company, and Primerica, Inc., and has been recognized for exemplary leadership in that capacity.

His service to the Baldrige Enterprise includes being appointed to the nine-member panel of national judges for the Malcolm Baldrige National Quality Award and serving as a member of the Baldrige Board of Overseers, including a two-year term as chair, prior to being elected to the Baldrige Foundation Board of Directors in 2007.

The Baldrige Foundation is the private-sector partner of the Baldrige Performance Excellence Program (BPEP), a federal program in the National Institute of Standards and Technology within the Department of Commerce. The Mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of BPEP, and to support organizational performance excellence.

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

Leader Dialogue #50: Author, Professor, and Management Theorist - Morten Hansen, PhD

Leader Dialogue #50: Author, Professor, and Management Theorist - Morten Hansen, PhD

November 18, 2019

Dr. Morten Hansen is an author, professor, and management theorist, with award-winning work on social networks, collaboration, knowledge management, and corporate innovation.

Dr. Hansen is a management professor at the University of California, Berkeley, and was previously a professor at INSEAD and Harvard Business School. He was also a management consultant at the Boston Consulting Group. Hansen holds a PhD from Stanford Business School, where he was a Fulbright scholar.

Dr. Hansen’s research focuses on how to succeed at work. In his 2018 book Great at Work, he draws from an extensive original study of 5,000 managers and employees to show how top performers work less and achieve more, and by so doing provides a new theory of professional productivity. He devised “seven work smarter practices” that can be adopted by anyone looking to maximize their time and performance.

Publications:

  • Great at Work: How Top Performers Do Less, Work Better, and Achieve More (Simon & Schuster, 2018)
  • Great by Choice: Uncertainty, Chaos, and Luck – Why Some Thrive Despite Them All (with Jim Collins, HarperBusiness, 2011)
  • Collaboration: How Leaders Avoid the Traps, Build Common Ground, and Reap Big Results (HBR Press, 2009).

SPECIAL OFFER!!!

CLICK HERE to receive your FREE copy of Morten Hansen’s best-selling book Great at Work: How Top Performers Do Less, Work Better, and Achieve More.


About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

Leader Dialogue: #49: Deep Dive Conversation with Dr. David Gifford, American Health Care Association

Leader Dialogue: #49: Deep Dive Conversation with Dr. David Gifford, American Health Care Association

November 11, 2019

In this deep dive discussion, hosts Ben Sawyer,  Lisa Counsell and Duffie Dixon once again interview David Gifford, MD, MPH, the Senior Vice President of Quality and Regulatory Affairs at the American Health Care Association, the largest association in the country representing long term and post-acute care facilities.

In our second discussion with Dr. Gifford, we'll focus in on innovation and quality as a focus to drive efficiency and meaningful care.  We also discuss leadership, payment models and staffing challenges through the lens of long-term / post acute care.

David Gifford/American Health Care Association (AHCA)

David Gifford, MD, MPH, is the Senior Vice President of Quality and Regulatory Affairs at the American Health Care Association, the largest association in the country representing long term and post-acute care facilities. He helped create the department which assists providers in their quality improvement efforts and works with Administration officials on regulations and policies impacting the profession. Dr. Gifford also serves on the Board of the Advancing Excellence in America’s Nursing Homes campaign and the Baldrige Foundation Board.

He is a former Director of the Rhode Island State Department of Health, where he received the National Governor’s award for Distinguished Service Award for State Officials and was a semi-finalist for the Harvard Kennedy School of Government Innovations in Government award for work on the nursing home survey process.

Prior to that, he served as Chief Medical Officer for Quality Partners of Rhode Island where he directed CMS’ national nursing home-based quality improvement effort. He received his medical degree from Case Western Reserve University and conducted his geriatric fellowship at UCLA where he also earned his Master’s in Public Health in Epidemiology.

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

Leader Dialogue #48: Using Baldrige Performance Excellence Principals to Create a Sustainable Competitive Advantage

Leader Dialogue #48: Using Baldrige Performance Excellence Principals to Create a Sustainable Competitive Advantage

November 4, 2019

Hosts Ben Sawyer,  Lisa Counsell and Duffie Dixon interview David Gifford, MD, MPH, the Senior Vice President of Quality and Regulatory Affairs at the American Health Care Association, the largest association in the country representing long term and post-acute care facilities.

Topics discussed include:

  • Evolution of the Baldrige: Which will include David’s background and stewardship of this national treasure.
  • Comparative results: What the research demonstrates when comparing Baldrige National award winners to their peers regardless of economic environment.
  • Performance excellence challenges in the Age of Consumerism: Understanding why customer loyalty is won on the battlefield of customer experience, and how to leverage the Baldrige performance excellence principles to accelerate short term gains, and hardwire a cultural transformation, creating a sustainable competitive advantage.

David Gifford/American Health Care Association (AHCA)

David Gifford, MD, MPH, is the Senior Vice President of Quality and Regulatory Affairs at the American Health Care Association, the largest association in the country representing long term and post-acute care facilities. He helped create the department which assists providers in their quality improvement efforts and works with Administration officials on regulations and policies impacting the profession. Dr. Gifford also serves on the Board of the Advancing Excellence in America’s Nursing Homes campaign and the Baldrige Foundation Board.

He is a former Director of the Rhode Island State Department of Health, where he received the National Governor’s award for Distinguished Service Award for State Officials and was a semi-finalist for the Harvard Kennedy School of Government Innovations in Government award for work on the nursing home survey process.

Prior to that, he served as Chief Medical Officer for Quality Partners of Rhode Island where he directed CMS’ national nursing home-based quality improvement effort. He received his medical degree from Case Western Reserve University and conducted his geriatric fellowship at UCLA where he also earned his Master’s in Public Health in Epidemiology.

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

Leader Dialogue #47: The Deep Dive - Using Performance Improvement and Innovation to overcome challenges with Dr. Leigh Hamby, Piedmont Healthcare

Leader Dialogue #47: The Deep Dive - Using Performance Improvement and Innovation to overcome challenges with Dr. Leigh Hamby, Piedmont Healthcare

October 28, 2019

Hosts Ben Sawyer, Lisa Counsell and Duffie Dixon continue their conversation with special guest Dr. Leigh Hamby, the Chief Medical Officer of Piedmont Healthcare, with a “deep dive” discussion on how businesses can leverage the Baldrige framework in today’s competitive marketplace. Topics discussed include the challenging environment that a corporate leader of Piedmont Healthcare faces, performance excellence challenges in the Age of Consumerism, and how organizations can best leverage the Baldrige PE framework to accelerate short-term gains and create a sustainable competitive advantage.

Dr. Leigh Hamby/Piedmont Healthcare

Leigh S. Hamby, M.D., MHA, is the chief medical officer at Piedmont Healthcare, the largest healthcare provider in Georgia. His responsibilities include oversight and coordination of medical staff issues at and between Piedmont hospitals. He is responsible for clinical quality initiatives, with a focus on key clinical drivers to improve patient safety.

Dr. Hamby joined Piedmont Atlanta in 2001. He served as a physician advisor and was later named the hospital’s first chief quality officer. Prior to joining Piedmont, Dr. Hamby was the director of healthcare quality and evaluation for VA Atlanta Network.

One of Dr. Hamby’s key accomplishments at Piedmont has been the implementation of Always Safe 2.0, the system’s comprehensive patient safety program. The program is part of Piedmont’s strategic goal of zero harm by 2026.

Always Safe incorporates evidence-based strategies and principles for improving quality and safety. The concept is that safety is every employee’s responsibility, and the principles in the program are applicable for every provider (physicians, physician assistants and nurse practitioners), nurse, clinician and non-clinical employee of Piedmont Healthcare. The program focuses on specific behaviors every individual can do, every day, to reduce harm. Examples include asking clarifying questions, read back and acknowledge, and nine other error-prevention tools.

After first implementing this program at Piedmont Henry, the hospital was named a 2018 Success Story Award winner from Press Ganey, one of only 16 organizations in the country to receive that award for its innovation and leadership in transforming patient care.

The results have turned Piedmont into one of the safest systems in the country. In the Leapfrog Fall 2018 Hospital Safety Grade, six Piedmont hospitals earned A grades, double that of any system in Georgia, and two others earned B grades. Among those hospitals that did not earn A’s were three that had recently joined the Piedmont system and were not yet on Piedmont’s electronic medical record software, Epic.

Under Dr. Hamby’s leadership, Piedmont has renewed its focus on preventing the occurrence of hospital-acquired infections (HAIs). In Fiscal Year 2017 and Fiscal Year 2018 (the period from July 1, 2016, through June 30, 2018), Piedmont achieved a 40 percent reduction in HAIs. Since Fiscal Year 2016 (ending June 30, 2016), Piedmont has seen a 68 percent reduction in HAIs to the present (352 to 112).

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

Leader Dialogue #46: Using Performance Improvement and Innovation to Overcome Challenges with Dr. Leigh Hamby of Piedmont Healthcare

Leader Dialogue #46: Using Performance Improvement and Innovation to Overcome Challenges with Dr. Leigh Hamby of Piedmont Healthcare

October 21, 2019

Hosts Ben Sawyer, Lisa Counsell and Duffie Dixon discuss how businesses can leverage the Baldrige framework in today’s competitive marketplace with special guest Dr. Leigh Hamby, the Chief Medical Officer of Piedmont Healthcare. Topics discussed will include:

  • Business Acumen: A review of Leigh’s background and his experience with the Baldrige Performance Excellence framework.
  • Current state: The challenging environment that a corporate leader of Piedmont Healthcare faces, and review the use of performance improvement and innovation to overcome challenges.
  • Performance excellence challenges in the Age of Consumerism: How organizations can best leverage the Baldrige PE framework to accelerate short-term gains and create a sustainable competitive advantage.

Dr. Leigh Hamby/Piedmont Healthcare

Leigh S. Hamby, M.D., MHA, is the chief medical officer at Piedmont Healthcare, the largest healthcare provider in Georgia. His responsibilities include oversight and coordination of medical staff issues at and between Piedmont hospitals. He is responsible for clinical quality initiatives, with a focus on key clinical drivers to improve patient safety.

Dr. Hamby joined Piedmont Atlanta in 2001. He served as a physician advisor and was later named the hospital’s first chief quality officer. Prior to joining Piedmont, Dr. Hamby was the director of healthcare quality and evaluation for VA Atlanta Network.

One of Dr. Hamby’s key accomplishments at Piedmont has been the implementation of Always Safe 2.0, the system’s comprehensive patient safety program. The program is part of Piedmont’s strategic goal of zero harm by 2026.

Always Safe incorporates evidence-based strategies and principles for improving quality and safety. The concept is that safety is every employee’s responsibility, and the principles in the program are applicable for every provider (physicians, physician assistants and nurse practitioners), nurse, clinician and non-clinical employee of Piedmont Healthcare. The program focuses on specific behaviors every individual can do, every day, to reduce harm. Examples include asking clarifying questions, read back and acknowledge, and nine other error-prevention tools.

After first implementing this program at Piedmont Henry, the hospital was named a 2018 Success Story Award winner from Press Ganey, one of only 16 organizations in the country to receive that award for its innovation and leadership in transforming patient care.

The results have turned Piedmont into one of the safest systems in the country. In the Leapfrog Fall 2018 Hospital Safety Grade, six Piedmont hospitals earned A grades, double that of any system in Georgia, and two others earned B grades. Among those hospitals that did not earn A’s were three that had recently joined the Piedmont system and were not yet on Piedmont’s electronic medical record software, Epic.

Under Dr. Hamby’s leadership, Piedmont has renewed its focus on preventing the occurrence of hospital-acquired infections (HAIs). In Fiscal Year 2017 and Fiscal Year 2018 (the period from July 1, 2016, through June 30, 2018), Piedmont achieved a 40 percent reduction in HAIs. Since Fiscal Year 2016 (ending June 30, 2016), Piedmont has seen a 68 percent reduction in HAIs to the present (352 to 112).

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

Leader Dialogue #45: The Deep Dive - Leveraging the Baldrige Framework with Scott McIntyre of Guidehouse

Leader Dialogue #45: The Deep Dive - Leveraging the Baldrige Framework with Scott McIntyre of Guidehouse

October 14, 2019

On this deep dive episode of “Leader Dialogue”, hosts Ben Sawyer, Jennifer Strahan, and Duffie Dixon continue their discussion about leveraging the Baldrige framework in today’s competitive marketplace with special guest Scott McIntyre, the Chief Executive Officer of Guidehouse.

Scott McIntyre/Guidehouse

Scott McIntyre, the Chief Executive Officer of Guidehouse, brings to his role years of experience in mergers and acquisitions, debt and cost restructuring, and financial modeling. Prior to PwC, he served as a partner at KPMG serving defense and aerospace, government, and industrial manufacturing customers.

He chairs the Prevent Cancer Foundation’s board and sits on the board of the Baldrige Foundation. Scott holds a bachelor’s degree from Washington & Jefferson College, a master’s of business administration from Willamette University and a master’s of science from the Johns Hopkins University.

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

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